Ramona Pauna is the Director of Customer Success at Expert System Enterprise. She has dedicated the first 10 years at Expert System to designing, building and implementing cognitive solutions for clients in verticals such as publishing, media, finance and life sciences. Her passion and dedication for solving business problems, unlocking hidden use cases and creating valuable end-to-end solutions led to several success stories. In the last two years, she committed to being even closer to Expert System’s clients by constantly sharing ideas on how to address new business cases, making sure that customers’ voice is being heard and their feedback is being considered when it comes to moving the product in the right direction.  Ramona holds a PhD in computational linguistics.